INFO: Standard Terms & Conditions

The YorkUK Hosting standard Terms & Conditions and Acceptable Use Policy (AUP) can be downloaded in PDF format using the links below:

Service Agreement

Acceptable Use Policy


In addition if you register a domain name there are additional terms and conditions in respect to your relationship with the registry that provide the domain name:


Customer Service
We will to respond to all points of contact within 1 business day and aim to resolve any issues you have within 5 business days. If you need to contact us please use our web form or if you prefer to email us please visit our contact details page.

Complaints Procedure
We are confident that you will be happy with the service you receive from York UK Hosting but should you need to we have our complaints procedure detailed here.

The Consumer Protection (Distance Selling) Regulations 2000
Under the terms of The Consumer Protection (Distance Selling) Regulations 2000, consumers have a "cooling off" period of 7 working days from the date that the order is placed in which they may cancel orders placed by distance contract. However, under these regulations, the right to cancel does not apply in cases where service provision begins before the end of the cooling off period.

When you order services from YorkUK Hosting the service commences the service commences on the same day your order is placed. Therefore, your right to cancel and receive a full refund does not apply as the provision of service has already begun. Commencement of service begins at the time your account is created on our system.


YorkUK Hosting 30-Day Moneyback Guarantee

In addition details of our 30-Day Moneyback Guarantee can be found at:

30-Day Moneyback Guarantee

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