INFO: Renewing services
When a service is due for renewal we will automatically generate a renewal invoice and send a notice to the email address you have registered with us. It is therefore important that you keep your email address up to date as you risk interrupting service or losing a domain if you do not renew in time. If you have a valid credit/debit card associated with your account we will automatically take payment on the day before invoice due date. This ensures that if the payment fails you will have time to update your account.
A renewal invoice will be automatically generated 14 days before the renewal date if you pay monthly, for all other billing frequencies we will generate an invoice 30 days before the renewal date.
If you pay by Credit/Debit card we will attempt to debit the payment 1 day before the due date, this is to ensure should we encounter an issue with your card that you have time to update your details. Credit/Debit card payments are allocated to your account at the time the payment is made.
If you pay by Direct Debit we will request the balance 7-10 days before the due date as payments are not authorised in realtime. Direct Debits typically take 5 to 7 calendar days to arrive, as soon as we receive confirmation from our payment partner we will allocate the balance to the associated invoice.
Payments from UK based accounts take between 2 hours and 3 working days depending if your bank support the new Faster Payments facility. To ensure the balance is allocated to your invoice please ensure that you quote the invoice number in the payment reference and that you notify Accounts that you have sent the payment.
We no longer accept payment by cheque.
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